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Tag: Tech

Bell Canada illegally overcharging on SALES TAX

The following is an account of what happened to a friend of mine. For whatever reason he decided to check the tax calculation on his cellular bill and found a mistake:

I have just noticed and believe that Bell Canada has been incorrectly charging the GST and PST on my Bell Mobility account.

My exact example is as follows:

Plan charge of $20
Usage charge of $22.80
Long Distance charge of $3.00
Subtotal of $45.80

The above was/is undisputed and agreed upon by both Bell and myself. However the discrepancy lies with the tax amounts charged.

They were charging $2.31 for GST and $3.76 for PST. I can’t tell you why I decided to double check the amounts but I do periodically with all my bills and when I did I discovered that those amounts were incorrect. 5% GST on $45.80 should be $2.29 and 8% PST should be $3.66.

The difference was only $0.12 but it was the principle of the matter. If Bell is doing this with all of its customers they are making quite a mint! I spent just over an hour on the phone with Bell, and at times it got quite heated. In the end I got my $0.12 back but couldn’t get it through their heads that their system was improperly calculating the amounts. And for the life of me they refused to follow the simple calculations on a calculator. Now I will be going back through my previous bills to see just how much they have over charged me.

After talking to a couple of my own friends and asking them to double check their bills, they too have small discrepancies. I know its only a few cents, but on a large scale, Bell is potentially taking in millions of dollars that they should not be.

I am curious to know if anyone else has had the same complaint or if I am missing something?

Let’s do the math together, shall we?

Actual math: $45.80 x 5% (GST) = $2.29

Bell’s math has to be either $45.80 x 5.05% (GST) = $2.31  OR $46.25 x 5% (GST) = $2.31

For the PST:

Actual math: $45.80 x 8% = $3.66

Bell’s math:  $45.80 x 8.22%= $3.76  OR $47.00 x 8% (PST) = $3.76

Now a simple calculation on say 3 million customers being overcharged $0.12 per month = $360,000 per month = $4.32 million a year from miscalculating the tax.  Nice work if you can get it.

Bell’s math is just wrong.  Or am I?  Anyone? Anyone? Bueller? Bueller?

Technology Quote

“The marvels of modern technology include the development of a soda can which, when discarded, will last forever and a $7,000 car, which, when properly cared for, will rust out in 2 or 3 years.” – Paul Harwitz

— as found in Men’s Health, December 2005

Change someone’s monitor display

The Ctrl-Alt-Direction key sequence is supposed to be used for changing your workspace. On my computer at work it changes the screen orientation.

Ctrl-Alt-Up – right side up

Ctrl-Alt-Right – 90 degrees

Ctrl-Alt-Down – 180 degrees

Ctrl-Alt-Left – 270 degrees

Not that I would, but people who leave their computer’s unattended need to have this happen to them. Often.

Here comes another Tech Bubble!

Good song, to the tune of Billy Joel’s “We didn’t start the fire”.

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